Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world’s leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 9700 employees are working on this permanent challenge at over 100 locations on all continents.

The role will be part of the Business Excellence Team.

We are looking as of now in full-time for our office in Bremen for our BMID division a Commercial Excellence Manager (m/f/d)

The responsibility of the Commercial Excellence Manager is to drive and support BMID departments in the execution of the Division’s Commercial Strategy (covering sales, applications, marketing and product management).

The role supports the development of the division’s business analytics capabilities and drives the adoption and development of our CRM with a focus on commercially relevant topics. Additionally, the role also tracks and facilitates cross-divisional projects on commercial, marketing, product management and business analytics activities and updates the division regularly on their status.

The end goal is to ensure (End-to-End) processes operate effectively through our different systems, leveraging Interfaces where necessary to ensure smooth operations, enable clear data analytics, based on clearly defined process owners and system functionality designs.

The role requires an understanding of business processes in general, a deep knowledge of CRM (ideally Salesforce) and ERP (ideally SAP) systems, the logic of reports and the commonly used MS Office products.

The role will be part of the BMID Business Excellence Team.

CRM development

• Drive key projects to ensure customer facing processes and systems are developed to support Sales, Applications, Marketing and Product Management activities (e.g. opportunity to lead, lead to order, order to cash, price management, SIPs, etc.)
• Capture commercial and operational business requirements in close collaboration with key stakeholders, translate into process and system requirements, prioritize and communicate with CALID Group ComEx team. Test newly developed solutions, create guidelines and training material and roll-out on a global scale.
• Help maintain project pipeline for future development and improvements.  Represent BMID Division interests and needs with CALID Group ComEx team.

CRM (salesforce.com) support

• Provide first level support to a global team by using your knowledge about the system itself, implemented processes and workflows and report/ dashboard creation.
• Provide trainings and guidance as well as up to date communication about new features and functionalities developed in the organization.

Business Analytics

• Support the commercial team, product management and finance in terms of questions around pricing and drive the overall pricing development process from a divisional perspective.
• Provide ad hoc analysis and general dashboards to the division to gain advanced business knowledge and define further requirements to get needed reports developed in PowerBI.
• Drive and coordinate the Commercial Sales Target process in close collaboration with the respective management.

Project Management

• Organize projects cross-divisional including various stakeholders and interest groups by keeping the overview, giving regular updates and assure needed developments are planned.
• Prioritize independently after stakeholder alignments and deliver results in discussed timeframes.

Other Tasks:

• Being a contact for other departments in terms of process and systems workflows within the division.
• Being the contact in terms of process difficulties (esp. for the commercial team) and initiate discussions and changes if needed in close collaboration with the involved departments.

• Degree in business administration or similar.
• Experience with salesforce.com or comparable CRM system.
• Experience in working in a matrix organization.
• Analytical and/ or project management experience.
• Fluent in English. Fluency in German would be a strong advantage.
• Very structured and organized.
• Being able to work independently and keep the overview on several priorities, tasks and numerous projects in parallel.
• Being able to find compromises between multiple stakeholders.
• Being able to adapt to different audiences and target groups within the organization in terms of communication and understanding.
• Communicative and team player.
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