Responsible for providing high level of pre- and post-sales software-related technical expertise to troubleshoot and resolve specific software and applications problems through consultation with customers during installation, integration, training and maintenance throughout the entire sales process.

• Develops and maintains detailed technical knowledge of the specifications and operations of instrument systems and software.
• Maintains familiarity with the specifications and operation of competing products through training and self-learning.
• Presents technical aspects of products to customers and sales channels.
• Works closely with customers to analyze applications in industry and Science.
• Plans, implements and controls measure to improve process yield and throughput for customers.
• Organizes, carries out and reports the progress of sample investigations on customer’s samples.
• Submit written applications-related reports regarding customer problems and other related situations.
• Communicates regularly with corporate and business units to enhance the professional knowledge and to gather up-to-date product information.

• PH.D in Chemistry, Biology, Physics or related field. >1 years’ experience in the field of NMR.
• Masters in Chemistry, Biology, Physics or related field. >3 years’ experience in the field of NMR.
• A positive team player, self-motivated with strong analytical and problem-solving skills. Experience in battery research is preferred
• Proven excellence in communication, presentation and facilitation skills in English and Chinese