Bruker Corporation

Field Service/Support Engineer

Job Locations US-CA | US-CA-Fremont
Posted Date 2 months ago(11/9/2021 11:46 AM)
Req. #
2021-11142
# of Openings
1
Position Type
Employee
Full Time/Part Time
Full Time

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

Responsibilities

SUMMARY OF RESPONSIBILITIES:

 

This Field Service position within the service organization is an ambassador of Bruker Semiconductor instrumentation and technology.  Bruker Semiconductor manufactures the world's leading Cryo Dry Cleaning systems, Photomask Repair systems, Atomic Forces Microscopes, Stylus profilers, X-Ray Metrology (XRR, XRD, XRF, TXRF), and non-contact 3D optical microscope instrumentation.  This technical role is responsible for customer direct post-sale instrumentation installation, instrument diagnostics/fix, instrumentation monitoring, and basic user training.  Individual must be customer focused with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

 

ESSENTIAL FUNCTIONS:

90% service activities including:

 

  1. Install and qualify Bruker Semiconductor instruments, upgrades, and/or accessories including but not limited to:
    1. Unpack and setup semiconductor equipment and instrumentation and interconnection of sub-components and assemblies.
    2. Independently troubleshoot and overcome a wide range of start-up issues using creative solutions to ensure the objectives are met.
    3. Qualification of the instrument and accessories using standard customer samples.
  2. Work directly with customers to diagnose Bruker Semiconductor instrument issues including but not limited to
    1. Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues with minimal guidance or documentation.
    2. Form and drive team of senior internal and external personnel when complex issue is outside of own area of expertise using engineering problem solving methods (8D, 5 Why’s, Ishikawa diagrams, etc.)
    3. Create and maintain record of activity in support database
  3. Preventative maintenance on Bruker Semiconductor instruments which can include but not limited to:
    1. Basic maintenance and calibration of instrument and accessories
    2. Re-certification of instrument using both Bruker and customer samples.

 

10% customer empowerment and support activities including:

 

  1. Empower customers to optimize performance of their Bruker Semiconductor instruments through support and instruction including but not limited to:
    1. Monitoring the customers systems creating monthly presentations regarding the health of the systems using industry standard metrics (MTTR, MTBF, Uptime, parts consumption, etc.)
    2. Teaching Theory of operation and training new users on instrument operation.
    3. Establish and enhance customer relations and drive additional Bruker business including service products

 

ADDITIONAL RESPONSIBILITIES:

  • Other duties as assigned

 

ENVIRONMENTAL REQUIREMENTS:

  • 80% travel both domestically and internationally on short notice
  • Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments
  • Must have & maintain valid driver’s license

 

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology.  Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process.  Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations.  Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective independent problem solver of complex system, product user, and/or application issues.  Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation.  Proven experience to independently provide clear, logical, and effective communication.  Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.

Qualifications

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Minimum of a Bachelor’s degree in an engineering or scientific discipline

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